It doesn’t cost anything to join CREOATE and start selling, and there are no recurring charges; you only pay commission on orders you make through our platform. It's all part of our mission to make wholesale accessible to brands of all shapes and sizes; we also handle all the shipping costs and paperwork for every order, whether from your own country or overseas.
If you’re new to selling on CREOATE, or thinking of getting started, you may have questions about how getting paid actually works — or more specifically, what you’ll be paid, how you’ll be paid, and when you’ll be paid for any orders placed with your brand.
In this guide, we’ve answered all of the above, with details of our commission structure, and a full breakdown of your Brand Statement. We’ve also covered how our own buyer incentives, like 60-day returns and welcome discounts, affect you as a seller (spoiler: they don’t!).
On this page:
- How we charge commission
- How to set yourself up for payments
- How & when you’ll get paid
- Breaking down your Brand Statement
- How CREOATE discounts & returns work
How we charge commission
There are no fees associated with selling on CREOATE, and we only charge commission on orders you’ve made through our platform. Depending on the order, we charge the following commission:
- 20% for new orders + VAT if applicable
- 15% for repeat orders + VAT if applicable
- 0% for orders from your referred retailers (your existing retail contacts who choose to shop through CREOATE).
How to set yourself up for payments
You’ll receive any payments from us by bank transfer (we no longer support PayPal payouts). When you first set up to sell on CREOATE, be sure to add all the right payment information — this will prevent any delays later down the line.
Go to your Dashboard > Settings > Payment and add all the required information for your bank account. Be sure to put your bank’s address, not your own!
Be sure to put your bank’s address, not your own!
How & when you get paid
Your payment will be processed 30 days after your order is marked as fulfilled, but note that it may take up to 3-5 working days for your payment to appear. If you think your payment is late, please wait for 5 working days before reaching out to us, as it's likely to be on its way to you.
You’ll be paid by bank transfer, with the order number as the payment reference.
When is my order ‘fulfilled’?
Your order is fulfilled at the point that it’s handed over to our couriers for delivery to its end destination. Your order will normally be marked as fulfilled automatically at this point, but it’s always worth double checking this once you’ve shipped your order. And if you’ve chosen to ship self ship the order, you’ll need to add your tracking information manually to mark it as fulfilled.
💡 Find out more: How is an order marked as fulfilled?
Breaking down your Brand Statement
You can keep track of all your past and upcoming payments in your brand statement. To find your brand statement, head to your Dashboard > Settings > Payment and click the button ‘View Statement’.
Here’s what each of the columns on your brand statement means:
| Date | The date the order was placed |
| Order No | The order’s unique order number |
| Order Status | This will be ‘Pending Acceptance’, ‘Processing’, or ‘Fulfilled’ depending on what stage you're at |
| Fulfilled Date | If the order has been fulfilled, this is the date it was marked as fulfilled |
| Subtotal | The total value of the items before tax (after product level discounts, if any) |
| Self Shipping Amount: | In rare cases, a brand may need to self ship their order. If this is the case, the amount we'll reimburse you for this will show here. For the vast majority of brands, this column will show as 0 for every order |
| Discount Offered by You | If you offered a discount on this order, the total discounted amount will show here |
| Total Tax | How much tax the order was subject to |
| Order Gross Total | The order subtotal plus any tax |
| Commission % on order | The % commission you’ll pay CREOATE for this order |
| Creoate Marketplace Services | The commission you’ve paid on this order, as an amount, with an invoice for your record |
| Commission Credits | Occasionally we’ll offer credit against commission payments. If you have any available for this order, they’ll show in this column |
| Net Commission Amount | The total commission you’re paying on this order. Your CREOATE commission, minus any available commission credit |
| Amount Due in Currency of Supplier | The amount you’ll be paid out for this order, converted to your own currency if required. This is calculated using the exchange rate according to Xe on the day the order was placed |
| Date of 1st Payment | The first date we processed payment for this order. This will normally be the full amount due to you, and the money should arrive in your bank account within 3-5 working days from the payment date |
| Amount paid | The amount paid out to you on this date |
| Date of 2nd Payment | The date of your second payment, if any further payment was needed to clear your balance (e.g. if an order was modified) |
| Amount paid | The amount paid out to you on this second date, if applicable |
| Balance | If you haven’t yet been paid for this order (or part of this order), the amount due will show here |
| Order modification | Whether or not this order had an order modification, which could affect the above values (pre fulfilment only) |
At the bottom of your statement, you’ll see three numbers:
| Total to Pay | The total amount due from all your orders (paid and unpaid) |
| Total Paid | The total amount you have been paid so far |
| TOTAL Balance | The amount you’re owed. Your payment will be processed 30 days from your order fulfilment date, and will show in your bank account a maximum of 3-5 working days later |
How CREOATE discounts & returns work
You may have noticed that we offer various incentives to retailers buying through CREOATE — things like welcome discounts, flash offers, and free 60-day returns.
When we offer a discount to CREOATE buyers, either as a welcome gift or as part of a promotion, you’ll still be paid in full for your products, and we absorb the cost of the discount.
The same goes for returns. If a buyer chooses to return your items within the 60 day window, these will be returned to us, and you will still be paid for the order in full.
The exception is if a buyer reports that items are damaged or missing on arrival. If this happens, they’ll request a partial refund which, if approved, will be deducted from your due balance. Your buyer has five working days from receiving their items to submit a missing or damaged items report.
Referring your existing buyers to CREOATE is a great way for them to access discounts and extra incentives for your products, at no risk (or cost) to you. And remember, you’ll never pay commission on orders from retailers that you brought to the platform. Just be sure they sign up to shop using your unique referral link.
📚 Bookmark for later: How Referrals on CREOATE Work
How to set your own discount
You’re also free to offer your own discount, either be storewide, or by product. This is fully controlled by you, and any discount you offer will be deducted from your final payout.
Setting a storewide discount
To set a storewide discount, go to your Dashboard > Settings > Store, then check the box ‘Enable storewide discount’. Underneath you’ll be prompted to enter your minimum order value, and the percentage discount you want to offer.
This will help get more eyes on your products, as they’ll show up to customers shopping from the ‘Sale’ section of our menu, or using the filters at the top of each page to view only brands on sale.
Brands on sale also get an eye-catching sale badge, helping you stand out from the crowd
Setting a discount for an individual product
To set a discount for an individual product, go to your Dashboard > Products and click 'Edit' on the product you want to discount. Add your sale price for this product in the 'Discounted Price' field, then click 'Save Product'.
Wrapping up
And there you have it; a complete guide to how seller payments work on CREOATE. If you’ve still got questions, take a look at our payment FAQs, or drop our customer success team a message via live chat.
Looking for tips on getting more eyes on your products, and landing more orders? Save these guides for later:
📚 10 Tips for Optimising Your CREOATE Store
